Last updated: July 10th, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Jump The Line website, the web application at app.jumptheline.ca, and related services (together, the "Service"), operated by Jump The Line ("Jump The Line", "JTL", "we", "us", or "our").
By creating an account, purchasing a pass, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
"Patron" means an individual who uses the Service to purchase or redeem a Pass.
"Venue" means a participating business that offers Passes through the Service and controls entry to its premises.
"Pass" means a digital pass purchased through the Service that entitles a Patron to skip or shorten the entry line at a specified Venue, subject to these Terms and the Venue's own rules.
"Service Fee" means the fee we charge Patrons for use of the Service, described in Section 8.
"Face Value" means the amount set by a Venue for a Pass, which the Venue retains in full.
Jump The Line is a technology platform and marketplace that connects Patrons with Venues and facilitates the purchase and redemption of Passes. We are an intermediary.
We are not a Venue, a bar, a nightclub, an event operator, or a provider of security, hospitality, or alcohol services. We do not own, operate, or control any Venue, and we do not control or make decisions about who a Venue admits. Each Venue is an independent business solely responsible for its own premises, staff, conduct, entry decisions, and compliance with its liquor licence and applicable law.
A Pass is a request to skip the line that the applicable Venue has agreed to honour on the terms it sets. It is not a ticket to an event and, on its own, it is not a guarantee of entry.
To use the Service you must be at least 19 years old, which is the age of majority in British Columbia, and able to form a binding contract. You must also meet any additional age or other entry requirements set by the Venue you are visiting. You are responsible for ensuring you are eligible to enter a Venue before purchasing a Pass. We do not refund a Pass because you did not meet a Venue's age, dress code, capacity, conduct, or other entry requirements.
You must create an account to use most features of the Service. Account creation and sign-in are handled by our authentication provider, Clerk. You agree to provide accurate information, to keep your credentials secure, and to be responsible for all activity under your account. Notify us promptly if you suspect unauthorized use. We may suspend or terminate accounts as described in Section 15.
When you buy a Pass, you are purchasing the right to skip or shorten the entry line at the specified Venue, on the date and under the conditions the Venue has set. Passes may be limited in number, time-limited, or subject to other conditions displayed at the time of purchase.
Presenting a valid Pass does not override a Venue's legal obligations or its discretion. A Venue may still refuse or delay entry, including where required by law or where the Venue reasonably determines it is appropriate, for reasons that include capacity limits, safety, intoxication, dress code, conduct, expired identification, or any other lawful ground. A Pass shortens your wait where honoured; it does not guarantee immediate entry or any entry.
Each Venue sets the Face Value of its Passes and is the merchant of record for the sale of the underlying line-skip service, meaning the Venue is the seller of that service to you. Payment is processed through Stripe using Stripe Connect. We do not take any cut of the Face Value the Venue sets, and we charge you a separate Service Fee for use of the platform, as described in Section 8. The Venue is responsible for honouring valid Passes and, where it fails to do so for a reason not attributable to you, for funding the refund of the Face Value as described in Section 9.
Because the Venue is the merchant of record and the provider of the line-skip service, your contract for that service is with the Venue. We facilitate the transaction and provide the platform. Any dispute about entry, treatment at the door, or the conduct of a Venue is a matter between you and the Venue, although we will try to help where we reasonably can.
The price of a Pass and the Service Fee are shown to you before you complete a purchase. Our Service Fee is charged to you in addition to the Face Value. We do not take any cut of the Face Value the Venue sets.
All prices are in Canadian dollars unless stated otherwise. Payment processing fees are handled through our arrangement with Stripe. You authorize us and our payment processor to charge your selected payment method for the total amount shown at checkout.
Passes are generally non-refundable once purchased, because they reserve limited line-skip capacity for a specific Venue and time. However, we will provide a refund of the Face Value and the Service Fee in the following circumstances:
the Venue cancels, closes, or does not operate on the date the Pass was valid for, through no fault of yours;
the Venue is unable to honour valid Passes generally on that date;
a Pass fails to be delivered or is unusable due to a technical error on our part.
We will not provide a refund where a Venue lawfully refuses or delays your entry for reasons within your control or the Venue's lawful discretion, including intoxication, conduct, dress code, capacity, failure to meet age or identification requirements, or your failure to arrive during the Pass's valid window.
To request a refund, contact us using the details in Section 18 within fourteen (14) days of the affected date. Refunds are issued to the original payment method.
How Face Value refunds are funded. Because each Venue is the merchant of record for the Face Value it sets, where a refund is owed to you because a Venue failed to honour valid Passes for a reason not attributable to you, such as the Venue closing, cancelling, or ceasing to operate, the Venue is responsible for returning the Face Value to us so that we can pass it back to you. We facilitate and issue the refund. We absorb our own related costs, such as our Service Fee and non-recoverable payment processing fees, so that you receive a full refund of what you paid. The Venue's obligation to return Face Value to us is set out in our separate agreement with the Venue.
You agree to use the Service lawfully and to:
provide accurate information and use your own valid payment method;
comply with each Venue's rules, applicable laws, and the lawful directions of Venue staff;
not resell, transfer, duplicate, or tamper with a Pass except as the Service expressly permits;
not use the Service to defraud, harass, or harm us, a Venue, or any other person;
not attempt to gain unauthorized access to the Service, interfere with its operation, or circumvent its security or fee mechanisms;
not use the Service if you are intoxicated to a degree that a Venue would lawfully refuse entry.
We may cancel a Pass and suspend your account without refund if you materially breach these Terms.
The Service, including its software, design, text, graphics, logos, and the Jump The Line name and branding, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. You may not copy, modify, distribute, reverse engineer, or create derivative works from the Service except as permitted by law.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or secure, that Passes will always be honoured, or that Venues will act in any particular way. We are not responsible for the acts, omissions, conduct, safety, or entry decisions of any Venue or its staff. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law, including the British Columbia Business Practices and Consumer Protection Act.
To the fullest extent permitted by law, and except for liability that cannot be limited under applicable law:
we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost enjoyment, or loss of data, arising out of or related to your use of the Service or your interaction with any Venue;
our total aggregate liability to you for all claims arising out of or related to the Service is limited to the greater of the total amount of Service Fees you paid to us in the [three] months before the event giving rise to the claim, or twenty-five dollars ($25) CAD.
Some of these limits may not apply to you if applicable consumer protection law does not permit them, in which case our liability is limited to the smallest extent permitted by that law.
You agree to indemnify and hold harmless Jump The Line and its founders, officers, and representatives from and against any claims, damages, losses, and reasonable expenses, including legal fees, arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a Venue or third party. This does not require you to indemnify us for our own negligence or wrongdoing.
You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if we are required to do so by law, or if we discontinue the Service. Termination does not affect any rights or obligations that accrued before termination, including payment obligations and the provisions that by their nature should survive, such as Sections 11 through 14, 16, and 17.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-laws rules.
If a dispute arises, you agree to first contact us using the details in Section 18 so we can try to resolve it informally. If we cannot resolve it within a reasonable time, the dispute will be subject to the exclusive jurisdiction of the courts of British Columbia, and you and we agree to attorn to that jurisdiction. Nothing in this section prevents you from bringing a matter before a small claims court or a relevant regulator where the law gives you that right.
We may modify or discontinue the Service, or any part of it, at any time. We may also update these Terms from time to time. When we do, we will revise the "Last updated" date, and if the changes are significant we will take reasonable steps to notify you. Your continued use of the Service after an update means you accept the revised Terms. If you do not agree to the changes, stop using the Service.
Questions about these Terms can be sent to:
Jump The Line Email: info@jumptheline.ca
These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Headings are for convenience only.